We want you to feel confident with every purchase. That’s why we offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be in their original condition — unused, unworn, with tags, and in original packaging. A receipt or proof of purchase is also required.
If for any reason you’re not completely satisfied, we offer flexible return options:
Return the product:
You’re welcome to return your item using a shipping method that’s convenient for you.Â
Please remember that while we strive to offer hassle-free returns, customers are responsible for the return shipping costs.
To begin a return, please contact us at info@neylona.com.
If your return is approved, we’ll provide simple instructions on how to proceed.
Please note that items sent back without prior authorization will not be accepted.
For any questions, our support team is always here to help at info@neylona.com.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can make it right as quickly as possible.
Some items are not eligible for return, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
To ensure the fastest service, we recommend placing a new order for the desired item once your return has been approved.
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned unused, in original packaging, and with proof of purchase.
Once your return is received and inspected, we’ll notify you regarding approval.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the transaction.
If more than 15 business days have passed since approval, please contact us at info@neylona.com.