FAQs

How Can I Contact Neylona?

You can email us at info@neylona.com, where our customer service team will be happy to assist you with any inquiries!

Do You Ship Worldwide?

Yes, we ship worldwide!

Where Do You Ship From?

We ship from Canada.

Can I Change or Cancel My Order?

As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing the order. Requests made after this time will be denied. However, you can return your order for a full refund once received.

What Payment Methods Do You Accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When Will My Order Be Processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons.

  • Orders are processed between Monday and Friday.

  • Processing takes 1-3 business days from the order date.

  • Orders ship the next day after processing.

  • We do not ship on weekends.

How Long Will It Take to Receive My Order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What If I Don't Receive My Order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Will I Be Charged Customs and Taxes?

The prices displayed on our site are tax-free in CAD Dollars, meaning you may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and related fees are determined by your local customs office and must be paid by the customer.

  • We are not responsible for delays caused by customs.

  • For more details, please contact your local customs office.

How Do I Return an Item?

Please contact us at info@neylona.com for return inquiries.

What If I Receive a Defective/Incorrect/Damaged Item?

If you receive merchandise that is incorrect, missing, or defective, please contact us immediately.

  • Include your order number, photographs of the item(s), and any related details upon receiving your package.

  • We will work to resolve your case as quickly as possible.

When Will I Receive My Refund?

All refunds will be credited to your original form of payment.

  • If you paid by credit or debit card, refunds will be sent to your bank within 7-10 business days of receiving the returned item or cancellation request.

  • If you haven't received a credit yet, please check with your bank or credit card company, as processing times may vary.

For any further questions, feel free to reach out to us at info@neylona.com